Re – engineering in Triton Engineering Company Ltd.
Do?
Got?
Target?
Seperate Export Market?
Change Management in Reengineering
New Process Mapping for –> Walk in Customer Process
Figure 1 : New Walk in Process
Based on figure 1, it describe the user can make 2 choices in accomplish their requirement and satisfaction, either by; online or direct come to the company. Due to traditional paper based approach business that been done by the Affluent Master sdn. bhd. to promote their company, our group had decide to do promotion through both; by computer based(online) and paper based. This will help client to make their own decision based on the time, location, and etc. (e.g. client from foreign country can used online – no need to travel)
New Process Mapping for –> Main Company Process
Figure 2 : New Company Process
Same goes to this figure 2, it describe the user can make 2 choices in accomplish their requirement and satisfaction, either by; online or direct come to the company. Due to traditional paper based approach business that been done by the Affluent Master sdn. bhd. to promote their company, our group had decide to do promotion through both; by computer based(online) and paper based. This will help client to make their own decision based on the time, location, and etc. (e.g. client from foreign country can used online – no need to travel)
The exam questions & formats CISB 524 ( Feb 2009 )
The exam been taken for 2 hours. Full marks for this paper is 40 marks. The exam question been prepared by Pn. Rina. There are 4 subordinate questions;
Process mapping
We had discussion on making two draft of process mapping. The Affluent Master Sdn. Bhd. contain 2 type business process, therefore we need to dradt and make two process maping that been added / integrate with new feature(s) or idea(s) by our group.
This meeting been held on wednesday, 12pm at Ilmu apartment.
Mid term Exam
Midterm exam is been held on Thursday, 19th february. The chapter that been include on the paper is chapter 1 to 4.
The purpose of this phase is:
Concept of TQM
Differences between TQM and BPR
|
Differences |
TQM |
BPR |
|
Type of change |
Gradual change |
Proposes dramatic change |
|
Changes in environment |
Any kind of change |
Change due to information revolution
|
|
Synonym |
Process Improvement |
Process Innovation |
|
Improvement |
Incremental improvement and revolution |
Breakthrough improvement via a step change in performance |
|
Pace |
Focuses on gradual and adaptive changes |
Looks for radical improvements |
|
Involvement |
Whole organization should be involved |
Needs to be implemented step by step in a process that gives the most competitive advantage to the organization |
|
Goal |
Improve only a specific selected process |
Improve not only this selected process, but also other processes that require redesign in order to provide new values to the customers |
|
Time Requirement |
Involves a long-term commitment to quality improvement |
Involves a short time duration |
|
Initiative |
Every area of business contributes to quality and customer perception. improve quality come from the participation of employees as a bottom-up approach |
Involves a top-down orientation. a need for a retrained and highly qualified workforce |
|
Focus |
Improving processes. Focused on continuous improvement and incremental performance improvements |
Completely destroying old processes and inventing radically new ones that result in dramatic increased efficiencies. corporate performance improvement requires discontinuous improvement-breaking away from the outdated rules and fundamental assumptions that underlie operations |
Objectives
Introduction
Purpose:
Summary
Techniques for high level design;
Assumption Surfacing template with idea generation;
|
Assumptions |
Challenges |
Ideas |
|
What Template |
||
|
Specialized hardware and software are required to come out with a product |
Must maintain hardware and upgrade software for better performance |
Use more upgrade hardware and software |
|
Giving the best services is important to Affluent Master |
User will get quality product and time consuming |
Promote the service more widely |
|
Who Template |
||
|
A designer designs the product |
Designer may have lack of ideas |
Hire more designer to give more ideas |
|
A client opens a tender |
No company will provide the service required by the client |
Client have to open the tender in various type of media |
|
A customer provides idea and feedback for the product |
Customer may come out with difficult ideas or negative feedback |
Customer can give idea by illustrating it on a paper/soft copy |
|
A stakeholder will observe the product during testing and give feedback that will increase the product’s quality |
The quality of the product will be affected or revolutionize based on the feedback given by the stakeholder. |
|
|
Where Template |
||
|
The products are designed in-house environment |
The environment may be small or limited of resources |
Increase the size of environment |
|
A customer must collaborate during the development phase (in-house) until testing (client environment) |
The client can’t made a proper decision for giving full cooperation during the development that will cause delay or abandon of the project. |
Client must first set and make wise decision on what they want or desired for the product |
|
The client opens a tender usually in public (internet, newspaper, etc) |
More clients post tender that will increase competition among clients |
Client post tender on selected service |
|
When Template |
||
|
Client must open tender before development of the product |
Improper, incomplete, imprecise tender will cause conflict / confuse to AM company to make decision and analyze the budget and resource for developing the project. |
The tender should explain detail on price and services that will be needed |
|
A customer must make the payment after all of the process have been done |
Customer will not pay as the usual price |
Make sure all of the customer’s detail are taken |
|
A client sends official letter when Affluent Master is selected to provide the service |
Client did not send official letter for confirmation of their selection. |
|
|
Correction/redesign is done when customers did not satisfy with the design |
Difficult to get the output that makes the time of completing the product takes longer |
Customer should give ideas before the implementation |
|
Why Template |
||
|
A client opens tender to choose the best price and quality of the service |
Client had difficulty in deciding the right price and quality for the service. This will lead to interruption or delay. |
The price and quality have to be specific |
|
Affluent Master will submit a quotation to client to list the price and services provided |
The quotation that been submit did not meet the client requirement or satisfaction. |
The quotation must list the price and services provided |
|
Client prepare official letter for pricing from quotation to tell that the company is selected to provide the service |
Client tries to negotiate for cheaper price but gaining for quality product. |
List the actual price for the service |
|
How Template |
||
|
Correction/redesign is done based on customer’s requirement |
High expectations of customer may be difficult to make the correction/redesign |
Customer can give idea by illustrating it on a paper/in soft copy |
|
Delivering is done based on user’s environment (deliver/come and pick) |
The product did not successfully deliver to client. |
All of the product must be recorded |
|
Payment can be in cash or bank draft |
Some client prefer to pay in other way.(e.g. online, bank draft, etc.) |
Payment must be recorded with types of payment |
We had a meeting in making the assumption sufring template, and challenges based on the company that we interviewed.
|
Assumptions |
Challenges |
|
What Template |
|
|
Specialized hardware and software are required to come out with a product |
Must maintain hardware and upgrade software for better performance |
|
Giving the best services is important to Affluent Master |
User will get quality product and time consuming |
|
Who Template |
|
|
A designer designs the product |
Designer may have lack of ideas |
|
A client opens a tender |
No company will provide the service required by the client |
|
A customer provides idea and feedback for the product |
Customer may come out with difficult ideas or negative feedback |
|
A stakeholder will observe the product during testing and give feedback that will increase the product’s quality |
The quality of the product will be affected or revolutionize based on the feedback given by the stakeholder. |
|
Where Template |
|
|
The products are designed in-house environment |
The environment may be small or limited of resources |
|
A customer must collaborate during the development phase (in-house) until testing (client environment) |
The client can’t made a proper decision for giving full cooperation during the development that will cause delay or abandon of the project. |
|
The client opens a tender usually in public (internet, newspaper, etc) |
More clients post tender that will increase competition among clients |
|
When Template |
|
|
Client must open tender before development of the product |
Improper, incomplete, imprecise tender will cause conflict / confuse for the AM company to make decision and analyze the budget and resource for developing the project. |
|
A customer must make the payment after all of the process have been done |
Customer will not pay as the usual price |
|
A client sends official letter when Affluent Master is selected to provide the service |
Client did not send official letter for confirmation of their selection. |
|
Correction/redesign is done when customers did not satisfy with the design |
Difficult to get the output that makes the time of completing the product takes longer |
|
Why Template |
|
|
A client opens tender to choose the best price and quality of the service |
Client had difficulty in deciding the right price and quality for the service. This will lead to interruption or delay. |
|
Affluent Master will submit a quotation to client to list the price and services provided |
The quotation that been submit did not meet the client requirement or satisfaction. |
|
Client prepare official letter for pricing from quotation to tell that the company is selected to provide the service |
Client tries to negotiate for cheaper price but gaining for quality product. |
|
How Template |
|
|
Correction/redesign is done based on customer’s requirement |
High expectations of customer may be difficult to make the correction/redesign |
|
Delivering is done based on user’s environment (deliver/come and pick) |
The product did not successfully deliver to client. |
|
Payment can be in cash or bank draft |
Some client prefer to pay in other way.(e.g. online, etc.) |
